Refund Policy
Last updated:
Our policy
If you ask within 14 days of a charge, we will refund that charge. This applies to monthly and yearly plans.
Payments are processed by Polar, the merchant of record, and refunds are paid back to the original payment method.
How to ask
- Open Manage billing in the app, which takes you to the Polar customer portal, or
- email support@telledit.com with the email address on your account.
What happens to your plan
When we refund a charge, we also end the subscription it covered, and your workspace moves to the Free plan and its limits. Cancelling without a refund works differently: your plan keeps running to the end of the period you paid for.
Contact
Anything unclear: support@telledit.com.